1. Do I have to be an existing customer to purchase online?
No you don’t. You may login as a guest and purchase using a credit card or online banking payment methods. We are not an e-commerce website so an invoice will be sent to you from our Customer Service team with any quantity discount rates applied. You can then pay by Internet Banking or phone us with Credit Card details.
2. Can I pay by direct debit?
Yes you can, once you have received an invoice from us with the correct pricing and banking details
3. How long will delivery take?
For local deliveries, usually 1-2 days. For non-local (outside of Christchurch) around 3-5 days. Add an extra 3-4 days for Rural addresses
4. How much will freight cost?
Freight will be calculated as an additional cost and will be added to your order after we have calculated it. Freight is calculated based on weight and cubic measurements and location. We will endeavour to find the cheapest freight option for you using a variety of courier and freight companies.
5. Can goods be returned?
All faulty goods can be returned and a credit or replacement will be made. Should you change your mind on your purchase, we will accept returns up to a period of 7 Days after payment providing:
- The goods are returned at the customers own cost
- They are received in the same condition as sold and have been unused
- They are a stock product
We may charge a 20% re-stocking fee on all returns after 7 days. No returns for any non-stocked, custom ordered products.
6. Is there a minimum order value?
There is no minimum order value however an additional freight cost will apply.
There may also be minimum order quantities (MOQ’s) associated with some products.
8. Can I collect my order from your shop?
Yes you can. Please add in the Comments section that you would like to “collect” your order. We will notify you when your order is ready for collection.
9. Can I pay by Credit Card?
Yes you can but there is a 2% surcharge added to Credit Card, Manual Debit Card and Paywave transactions