PHONE: 03 389 3014 | OPEN: Monday – Friday 8am – 4.30pm

Address: 20 Saxon Street, Phillipstown, Christchurch

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Shipping

Local deliveries are delivered by our own Shardlows Delivery Van.
Deliveries are free if order value is over $100.
A delivery fee is charged for all orders under $100.
For Central Christchurch suburbs this is a $5 delivery fee.

We endeavour to deliver all local deliveries within the Christchurch Suburbs in 1-2 days.
Delays may occur due to unforeseen circumstances.

For all orders outside of the Christchurch Metropolitan area, we charge a freight fee.
Freight is calculated based on weight and cube and the destination.
South Island deliveries 2-3 days.
North Island deliveries 4-5 days.
Please add an extra 3-4 days for all Rural Delivery addresses.
Deliveries may delayed depending on the current status of the carrier.
Weather, Ferry crossings, Road disruptions, COVID etc may affect delivery schedules.
We cannot deliver to a Post Office Box or an incomplete address.

Returns and Refunds

All faulty goods can be returned and a credit or replacement will be made. Should you change your mind on your purchase, we will accept returns up to a period of 7 Days after payment providing:

  • The goods are returned at the customers own cost;
  • They are received in the same condition as sold and have been unused
  • They are a stocked product

We may charge a 20% re-stocking fee on all returns after 7 days. No returns for any non-stocked, custom ordered products or any orders after 30 days.

If you receive the incorrect goods, please notify us immediately so we arrange to re-send the order and have the incorrect products collected from you.

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