Effective Date: 19 November 2024
Shardlows Packaging Ltd (“we,” “our,” or “us”) is committed to protecting your privacy in accordance with the New Zealand Privacy Act 2020. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, shardlow.co.nz, or engage with our services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: When you fill out our contact form, subscribe to our newsletter, or submit an order via our online catalogue, we collect information such as your name, email address, phone number, shipping address, and any additional details you choose to provide.
- Order Information: When you submit an order through our online catalogue, we collect product selections and any additional order-related details for processing.
- Usage Data: We automatically collect certain information about your interaction with our website, including IP addresses, browser type, pages visited, and the date and time of your visit. This helps us understand how visitors use our site and improve our services.
- Cookies: Our website uses cookies to enhance your experience and remember your preferences. You can control your cookie settings through your browser.
2. How We Use Your Information
We may use your personal information for the following purposes:
- To Process Orders: Although payments are not processed on the website, we use your order details to generate invoices, adjust pricing if necessary, and provide quotes for shipping costs.
- To Communicate with You: We use your contact information to respond to your enquiries, process orders, and provide updates regarding your submissions.
- To Send Newsletters: If you subscribe, we may send you updates, promotions, and relevant information about our products and services. You can unsubscribe at any time.
- To Improve Our Services: Usage data helps us understand how our website performs and make improvements based on visitor behaviour.
- For Legal Compliance: We may use and share your information as necessary to comply with legal obligations or respond to lawful requests from government authorities.
3. Sharing Your Information
We respect your privacy and will only share your information under the following circumstances:
- With Service Providers: We may share information with trusted third-party providers who assist us in website operations, order management, and email distribution.
- For Legal Reasons: We may disclose your information if required by law or if we believe such action is necessary to comply with legal obligations, protect our rights, or prevent fraud.
- Business Transfers: If Shardlows Packaging Ltd undergoes a merger, acquisition, or asset sale, your information may be transferred to the new entity, and you will be notified accordingly.
4. Protecting Your Information
We take reasonable measures to protect your personal information from unauthorised access, misuse, or disclosure. However, please note that no method of internet transmission or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
5. Your Rights
Under the New Zealand Privacy Act 2020, you have the following rights regarding your personal information:
- Access: You may request a copy of the personal information we hold about you.
- Correction: If you believe the information we hold about you is incorrect, you have the right to request a correction.
- Unsubscribe: If you no longer wish to receive our newsletters, you can unsubscribe using the link provided in our emails or contact us directly.
To exercise any of these rights, please contact us at [email protected].
6. Cookies and Tracking Technologies
We use cookies and similar technologies on our website to improve your browsing experience and personalise your interactions with us. Cookies are small files stored on your device that help us remember your preferences. You can disable cookies in your browser settings, though this may affect your experience on our site.
7. Links to Other Websites
Our website may contain links to external sites that are not operated by us. Please note that we have no control over the content and practices of these third-party sites, and we cannot accept responsibility for their privacy policies.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review this policy periodically. Changes take effect immediately upon posting.
9. Contact Us
If you have any questions, concerns, or requests about this Privacy Policy, please contact us at:
Shardlows Packaging Ltd
Phone: 03 389 3014
Email: [email protected]
Address: 20 Saxon Street, Phillipstown, Christchurch, Canterbury 801